ACCEPTABLE USE POLICY

SerenixAI Inc.

Effective Date: December 22, 2025 Last Updated: December 22, 2025

This Acceptable Use Policy ("AUP") outlines the acceptable use of SerenixAI Inc.'s ("we," "our," or "us") Services. By using our Services, you agree to comply with this AUP. This policy is incorporated into our Terms of Service.

1. PROHIBITED ACTIVITIES

1.1 Illegal Activities

You may not use our Services to engage in, promote, or facilitate:

Any illegal activities under Canadian, US, or international law
Violation of intellectual property rights
Harassment, threats, or intimidation
Fraud, scams, or deceptive practices
Distribution of malware, viruses, or harmful code

1.2 Harmful Content

You may not create, upload, or distribute content that:

Promotes self-harm, suicide, or violence
Contains hate speech or discriminatory content
Exploits or endangers children
Contains graphic violence or gore
Promotes illegal drug use or activities
Infringes on privacy rights

1.3 System Abuse

You may not:

Attempt to gain unauthorized access to our systems
Use automated tools to access Services without permission
Circumvent security measures or access restrictions
Overload or disrupt our infrastructure
Reverse engineer or copy our technology
Use Services for cryptocurrency mining or similar resource-intensive activities

1.4 Mental Health Misuse

Given the emotional support nature of our Services:

Do not use for medical diagnosis or treatment
Do not rely on our AI as a substitute for professional mental health care
Do not provide false information about mental health conditions
Do not attempt to manipulate AI responses for harmful purposes

2. CONTENT STANDARDS

2.1 User-Generated Content

All content you create or share must:

Be truthful and not misleading
Respect the privacy and dignity of others
Not contain confidential or proprietary information without permission
Comply with all applicable laws and regulations

2.2 AI Interactions

When using our AI services:

Provide accurate information about your emotional state
Respect the AI's limitations and purpose
Do not attempt to "jailbreak" or override safety mechanisms
Report any concerning AI responses immediately

2.3 Community Guidelines

Our Services foster a supportive community:

Treat others with empathy and respect
Support rather than compete with other users
Maintain confidentiality of shared experiences
Report harmful behavior to our support team

3. ACCOUNT RESPONSIBILITIES

3.1 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Immediately notifying us of unauthorized use
Using strong, unique passwords

3.2 Account Sharing

Accounts are for individual use only
Do not share accounts or credentials
Professional accounts may have different terms for team access

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate this AUP.

4. SERVICE LIMITATIONS

4.1 Fair Usage

Our Services have reasonable usage limits to ensure quality for all users:

Conversation length and frequency limits
Storage and data retention limits
API rate limits for developers

4.2 Commercial Use

Personal use is unrestricted
Commercial use may require separate licensing
Bulk operations may be subject to additional terms

4.3 Beta Features

Beta features may have different terms
Feedback on beta features is appreciated but not required
Beta features may be discontinued without notice

5. INTELLECTUAL PROPERTY

5.1 Our Content

All SerenixAI content, branding, and technology is protected
You may not copy, modify, or distribute our intellectual property
Limited use for personal, non-commercial purposes is permitted

5.2 Your Content

You retain ownership of content you create
You grant us license to use your content to provide Services
We may use anonymized data for research and improvement

5.3 AI-Generated Content

AI responses are our intellectual property
You may use AI responses for personal purposes
Commercial use of AI responses may require permission

6. MONITORING AND ENFORCEMENT

6.1 Monitoring

We may monitor Service usage to:

Ensure compliance with this AUP
Maintain service quality and security
Detect and prevent abuse
Improve our Services

6.2 Enforcement Actions

Violations may result in:

Warning and request to cease
Temporary suspension of services
Permanent account termination
Legal action where appropriate
Reporting to authorities for illegal activities

6.3 Appeals Process

Users may appeal enforcement actions by contacting support within 30 days.

7. REPORTING VIOLATIONS

7.1 How to Report

Report violations to:

Email: Kevin@serenixai.com
Support portal: Within the app
Emergency: For immediate threats to safety

7.2 What to Include

Reports should include:

Description of the violation
Screenshots or evidence where possible
Your contact information for follow-up
Any relevant account or user information

7.3 Confidentiality

We treat violation reports confidentially and protect reporter privacy.

8. CHANGES TO THIS POLICY

8.1 Updates

We may update this AUP periodically to:

Reflect changes in our Services
Address new types of abuse
Comply with legal requirements
Improve user safety

8.2 Notice

We will notify users of material changes via:

Email notification
In-app notifications
Updated policy on our website

8.3 Continued Use

Continued use of Services after changes constitutes acceptance of the updated AUP.

9. CONTACT INFORMATION

Support

General Support: Kevin@serenixai.com
Abuse Reports: Kevin@serenixai.com
Legal Inquiries: Kevin@serenixai.com

Response Times

General Inquiries: Within 24-48 hours
Urgent Safety Issues: Immediate response
Abuse Reports: Within 24 hours

10. SEVERABILITY AND GOVERNING LAW

10.1 Severability

If any provision of this AUP is found invalid, the remaining provisions remain in effect.

10.2 Governing Law

This AUP is governed by the laws of Ontario, Canada.

10.3 Entire Agreement

This AUP, together with our Terms of Service and Privacy Policy, constitutes the complete agreement regarding acceptable use of our Services.

11. ACKNOWLEDGMENT

By using SerenixAI Services, you acknowledge that you have read, understood, and agree to comply with this Acceptable Use Policy.

This Acceptable Use Policy ensures a safe, respectful, and supportive environment for all SerenixAI users.