COOKIE POLICY
SerenixAI Inc.
Effective Date: December 22, 2025 Last Updated: December 22, 2025
1. WHAT ARE COOKIES?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website or use our mobile application. They help us provide you with a better experience by remembering your preferences, analyzing how you use our Services, and personalizing content.
2. HOW WE USE COOKIES
2.1 Essential Cookies
Purpose: These cookies are necessary for our website to function properly.
- Authentication: Keep you logged in during your session
- Security: Prevent fraud and protect your account
- Preferences: Remember your language and accessibility settings
Legal Basis: Legitimate interest in providing secure services.
2.2 Performance Cookies
Purpose: Help us understand how visitors interact with our website.
- Analytics: Track page views, session duration, and bounce rates
- Error Monitoring: Identify and fix technical issues
- Performance: Measure loading times and user experience
Legal Basis: Legitimate interest in improving our services.
2.3 Functional Cookies
Purpose: Enhance your experience on our platform.
- Personalization: Remember your preferences and settings
- Features: Enable chat history and conversation continuity
- Accessibility: Store your accessibility preferences
Legal Basis: Consent (where required by law).
2.4 Marketing Cookies
Purpose: Help us deliver relevant content and measure campaign effectiveness.
- Advertising: Show relevant promotions and updates
- Social Media: Enable social sharing features
- Campaign Tracking: Measure effectiveness of our communications
Legal Basis: Consent (required).
3. TYPES OF COOKIES WE USE
3.1 Session Cookies
- Duration: Deleted when you close your browser
- Purpose: Maintain your session while using our Services
- Example: Authentication tokens, shopping cart contents
3.2 Persistent Cookies
- Duration: Remain on your device for a set period (typically 30 days to 2 years)
- Purpose: Remember your preferences and provide personalized experiences
- Example: Language preferences, theme settings
3.3 Third-Party Cookies
- Providers: We use services from trusted third parties
- Purpose: Analytics, customer support, payment processing
- Control: You can manage these through our cookie settings
3.4 Flash Cookies (Local Shared Objects)
- Usage: Rarely used, primarily for multimedia content
- Management: Controlled through your Flash player settings
4. SPECIFIC COOKIES WE USE
| Cookie Name | Purpose | Duration | Category |
|---|---|---|---|
session_token |
User authentication | Session | Essential |
user_preferences |
Store user settings | 1 year | Functional |
analytics_id |
Usage analytics | 2 years | Performance |
csrf_token |
Security protection | Session | Essential |
theme_preference |
UI theme settings | 1 year | Functional |
language |
Language preference | 1 year | Functional |
consent_status |
Cookie consent choices | 1 year | Essential |
5. THIRD-PARTY SERVICES
5.1 Analytics and Performance
- Google Analytics: Website usage analysis (anonymized)
- Internal Analytics: Custom analytics for service improvement
- Error Tracking: Application performance monitoring
5.2 Authentication
- AWS Cognito: User authentication and session management
- Social Login: Optional social media authentication (with consent)
5.3 Payments
- Stripe: Secure payment processing
- Payment Cookies: Transaction security and fraud prevention
5.4 Customer Support
- Support Widgets: Live chat and help desk functionality
- Feedback Tools: User experience improvement surveys
6. YOUR COOKIE CHOICES
6.1 Cookie Settings
You can manage your cookie preferences through:
- Cookie Banner: Appears when you first visit our site
- Settings Page: Access through your account preferences
- Browser Settings: Control cookies at the browser level
6.2 Opt-Out Options
- Marketing Cookies: Can be disabled in our cookie settings
- Analytics Cookies: Can be opted out through our privacy settings
- Third-Party Cookies: Managed through individual service preferences
6.3 Browser Controls
Most browsers allow you to:
- View cookies stored on your device
- Delete existing cookies
- Block cookies from specific sites
- Block all cookies (may affect site functionality)
7. COOKIE RETENTION
- Session Cookies: Deleted when you close your browser
- Preference Cookies: Typically 1 year or until you change settings
- Analytics Cookies: Up to 2 years for trend analysis
- Security Cookies: Vary based on security requirements
8. IMPACT OF DISABLING COOKIES
If you disable cookies, some features may not work properly:
- Authentication: May need to log in more frequently
- Personalization: Preferences may not be saved
- Analytics: We cannot improve our services based on usage
- Security: Some security features may be limited
9. DATA PROTECTION AND PRIVACY
9.1 Data Minimization
We only collect essential data through cookies and minimize data retention.
9.2 Anonymization
Analytics data is anonymized where possible to protect privacy.
9.3 Consent Management
We obtain and record your consent for non-essential cookies.
9.4 International Transfers
Cookie data may be transferred internationally, subject to our Privacy Policy.
10. UPDATES TO THIS POLICY
We may update this Cookie Policy to reflect:
- Changes in cookie technology
- New services or features
- Legal requirements
- Privacy best practices
We will notify you of material changes and obtain renewed consent where required.
11. CONTACT INFORMATION
Cookie and Privacy Questions
- Email: privacy@serenixai.com
- Privacy Officer: privacy@serenixai.com
Technical Support
- Email: support@serenixai.com
- Cookie Settings: Available in your account preferences
12. ADDITIONAL INFORMATION
Browser-Specific Instructions
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Settings → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Manage Website Data
- Edge: Settings → Cookies and site permissions
Mobile Devices
Cookie management on mobile devices varies by browser and operating system. Check your device settings for specific instructions.
ACKNOWLEDGMENT
By using our Services, you consent to our use of cookies as described in this policy. You can withdraw or modify your consent at any time through our cookie settings or by contacting us.
This Cookie Policy ensures transparency in our data collection practices while respecting your privacy choices.
© 2025 SerenixAI Inc. All rights reserved.